FAQs

☯ SHOPPING

☯ What payment methods can I use to pay for my items?
☯ I do not pay by credit cards. Is there any other payment method?
✆ Can I make a purchase over the phone?
☯ Has my order been successful?
☯ How do I track the status of my order?

✈ SHIPPING

✈ What shipping service does Real Leather use for Australia wide delivery?
✈ How can I get free shipping?
✈ Does Real Leather deliver internationally?

♪ ACCOUNT

♪ What should I do if I have forgotten my password?

❂ PRODUCT

❂ Where are these products made?

☯ What payment methods can I use to pay for my items?

Real Leather online shop accepts both Paypal for payment using major credit cards (VISA, Master Card, AMEX, Diners Club and EFTPOS).
You shall be taken to Paypal’s website during the check out process and once the payment process is finished - you shall be back to Real Leather online shop.
We do not process any credit cards on our site.
Other forms of payment are by Direct Bank Deposit or sending a bank cheque. You can also use PAY ID , which is paying someone on a phone number.

☯ I do not pay by credit cards. Is there any other payment method?

We are happy to take payments by Direct Bank Deposit or sending a bank cheque.
All necessary details will be given to you at the time of check out.

✆ Can I make a purchase over the phone?

Simply call : (03) 9720 7918 and have the product ID with you. We shall ask you delivery details and raise a Paypal invoice for payment. Once you pay - we shall post the item to you.

☯ Has my order been successful?

All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your junk email or spam folder.
Alternatively, log in to your Real Leather Account to check your order summary.
If you do not have a Real Leather account, you can contact us on 03 9720 7918. Our phone lines are open 7 days a week from 8am - 8pm AEDT.

☯ How do I track the status of my order?

All our parcels are sent with Australia Post and for both domestic and International parcels - tracking is available.
Once parcel is sent - tracking information is sent by email. You may also login to your Real Leather account and check the status and tracking details for your order.
The best place to track your items is through the Australia Post portal - Australia Post Tracking
United States customers may also be able to track through - US tracking
Canadian customers may also be able to track through - Canadian Post Tracking

✈ What shipping service does Real Leather use for Australia wide delivery?

All our parcels are carried by Australia Post.

✈ How can I get free shipping?

If your order is over AUD $ 149, we will cover the cost of shipping for you.

✈ Does Real Leather deliver internationally?

Real Leather uses Registered International Post by Australia Post for our international delivery service. Also, please note that all prices on our website are in various currencies.

♪ What should I do if I have forgotten my password?

Click "Forgot your password" when you are on the login page. Enter your email, then click "Submit". A new password will be sent to your email. Please change the password once you have logged in.
For security reasons, our customer service team is not allowed to check or revise your password.

❂ Where are these products made?

We design all our products in Australia. It would be wrong to take all the credits. A lot of our designs are contributed by our customers or users. They give us designs to develop and with their permission we market the same designs. So lot of our items are contributed by our customers. Like the Rudi Bag and the Eva Bag. Also the 32 card wallet and the Double sided Ladies wallet. However we do chop and change a lot of features. Our designs keep changing and evolving with time.
  Our manufacturing base is in India. The type of leather we use in making the wallets, is not available in Australia, in the way we want. So we have our tannery and craftsmen in India, where we have very strict quality controlled manufacturing. However remember these products are majorly made by hand. Only various tools and sewing machine is used in the making process. So you shall have to consider the inherent defects and short comings that comes with the handmade product making.
  So we aptly describe our products as ‘Designed in Australia, Made for the World’.